Ladies and gents,
By placing an order you agree to the following:
Shipping & Returns
- If an item arrives damaged from shipping, please keep all items and packaging. Submit a claim form on the following link: https://claims.royalmail.com to claim.
- Although our products are subject to strict quality checks, if you are unsatisfied please contact us before opening or using the product. Any items that are returned used or opened will not be refundable or exchangeable.
- All UK parcels are sent Royal Mail 48 to ensure cheap, fast and reliable service.
- At present, we are not able to ship Alcohol outside of the UK.
Shipping days are Tuesday, Wednesday & Friday. All orders received before 6pm the day before will be shipped on the next shipping day.
As much as everyone at OSP loves making soap, they do need a holiday at times!
The following dates are planned during 2018, but don't worry! the store will still remain open. Any orders received in this time will be sent on the next shipping day after our return.
- Monday 12th March to Friday 16th March inclusive
Please note - Current weather has made operations difficult at OSP. While we endeavor to ship your order in a timely manner, please be aware that some delay may occur during periods of bad weather.